You are entitled to a refund in the case of the purchased course not being assigned to you within the expiration date from your date of purchase or if you have paid twice for the same course. Under any other circumstance, we will not consider any requests for refund as this is a digital i.e. online course purchase or any online purchase.

Cancellation Policy

●       Cancellations will be considered only if the cancellation request is made within 24 hours of placing the order. However, the cancellation request will not be entertained if the orders have already been completed or if we have initiated the process of shipping either by ourselves or through the vendors/merchants/representatives that we may appoint from time to time.

●       No cancellations are allowed for products on which PROWESS EDUSMART or simply PROWESS i.e www.prowessedusmart.com or www.prowessedusmart.in and Android & iOS Apps marketing team has given special offers for various purposes including but not limited to special occasions like New Year, festivals, specific examination etc. These are limited validity offers and therefore cancellations are not possible.

●       In case you feel that the product received is not as shown on the site and/or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.

Refund Policy

●       The refund is applicable for our products/services only until it’s dispatched or the login details for online access to test material etc. are disclosed/dispatched to you.

●       Please include your order number (sent to you via email after your order) and do tell us why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service.

●       All refunds, if eligible, will be processed within 14 (Fourteen) business days of receiving cancellation request and mode of refund would be the same through which the original transaction was done.

For any help Email Us- prowessedusmart@gmail.com or prowessedusmart@outlook.com or prowessedusmart@hotmail.com

or Call Us- +91 9735941176